In one word, Trust. Our customers trust us to deliver the best possible service at an agreed price, if we need parts, we charge them on at trade rates and we will talk to you in a language that you will understand, no jargon or techy nonsense.
Trust is particularly important when dealing with customers that are not particularly mechanically minded, we never patronise but neither do we presume. If you want an answer, we welcome questions and we are always delighted to talk you through every step of our work.
Of course, we appreciate talking to fellow ‘car nuts’ as well, it is our job after all and we love what we do.